Complaints, warranty and statutory liability terms

GG Profits Sp. z o.o. provides a 24-month warranty on new products, starting from the date of sale. Complaints are handled under a simplified procedure (for regular wholesale customers) or a standard procedure (for all customers, within 14 days, with a completed complaint form).

I. Terms

1. These Terms for the use of statutory liability for defects (rękojmia) and warranty, hereinafter the "Terms", set out how customers of GG Profits Sp. z o.o. may exercise their rights under statutory liability and warranty.

II. General conditions for returning products to GG Profits Sp. z o.o.

1. Complaints should be sent to: GG Profits Sp. z o.o., ul. Spacerowa 6/8, 95-200 Pabianice, Poland.
2. The customer bears the cost of shipping to the Guarantor; GG Profits Sp. z o.o. covers the cost of return shipping.
3. Consignments containing more than one product must include a list of contents.
4. Every item leaving the Guarantor will be accompanied by a report on the defect found.

III. Warranty terms

1. GG Profits Sp. z o.o. manufactures high-quality replacement parts for the automotive industry. Its warranty is based on its terms of sale, and it handles complaints in two ways: the SIMPLIFIED procedure for the organisation's regular customers and the STANDARD procedure available to all customers.
2. The warranty covers new products for a period of 24 months.
3. The warranty starts on the date of sale and covers physical defects resulting from workmanship or material quality. Only products manufactured by GG Profits are covered. The Guarantor's liability under the warranty is limited to repairing or replacing the product or its part with one free from defects.
4. Only products that were defective at the time of manufacture, and whose defects are acknowledged by the manufacturer, will be repaired or replaced.
5. Warranty rights are lost if it turns out that:
   1. the part was fitted incorrectly or fitted to another, non-original part,
   2. the part was used for a purpose other than intended or contrary to the instructions, or was improperly maintained, operated or installed,
   3. it was used as a replacement for a part with a different catalogue number,
   4. the consumables recommended by the manufacturer were not used,
   5. a failure of the equipment of which the part was a component caused it to malfunction or be damaged,
   6. the part was damaged in an accident,
   7. the defect observed by the buyer does not occur under normal operating conditions,
   8. the part was altered, modified or dismantled without authorisation.
6. The complaint procedure can be started in one of two ways, depending on who is making the complaint:
   1. Simplified complaint procedure – applies only to entities in the GG Profits customer database, specifically wholesale customers. The part should be delivered to the GG Profits Sp. z o.o. head office. The returned goods will be examined and a report on the defects found will be drawn up; in every case the returned item will be replaced with a brand-new one. The goods will be returned to the customer within 30 days of receipt of the products, or of other notifications of problems with GG Profits products agreed individually with the customer. GG Profits bears all costs of handling the complaint, including the cost of shipping products to the customer.
   2. Standard complaint procedure – applies to all customers of GG Profits products, including private customers. The part should be delivered together with a completed complaint form (download the form). Complaints that do not meet this condition will not be considered. The form must state the exact circumstances justifying the warranty claim and the details of the vehicle in which the part was fitted. It must be submitted at the GG Profits head office together with the part, which must be identifiable, and a copy of the proof of purchase. The customer is entitled to reimbursement of the cost of delivering the faulty goods up to the transport rates currently applied by GG Profits. The returned goods will be examined and a report on the defects found will be drawn up. Complaints will be dealt with within 14 days of receipt of the goods. If the complaint is accepted, GG Profits will replace the part with one free from defects, and the warranty period will be extended by the time during which the customer could not use it. If the complaint is rejected or found to be unfounded, the customer may be charged the costs of handling the complaint, the examination and returning the part, of no less than PLN 200.

IV. Statutory liability for defects (rękojmia)

1. When exercising rights under statutory liability, the buyer should notify GG Profits Sp. z o.o. of the claim, state its factual basis and choose the remedy the seller should provide. If the buyer's specific demands are not met, the buyer may pursue other claims under statutory liability that were not part of the original demand.
2. GG Profits Sp. z o.o. is released from liability for defects if the buyer knew of the defect when the contract was concluded.
3. Statutory liability for physical defects is valid for one year from the date of the purchase invoice, provided that the defect is reported to the seller no later than 1 month after it is discovered.
4. Replacing goods with new ones does not restart the statutory liability periods.
5. Rights under statutory liability are independent of rights under the warranty.
6. Statutory liability under these Terms does not apply to consumer sales.

V. Final provisions

1. GG Profits Sp. z o.o. is not responsible for the compatibility of the goods sold with other equipment purchased or owned by the customer.
2. GG Profits Sp. z o.o. is not obliged to provide the buyer with replacement equipment while repairs are carried out.

Complaint form

Download the complaint form (PDF, in Polish)